+61292318172

nelamir@hotmail.com 34 Thomas St, Sydney

Catalogue

Services, prices, and conditions

The five services listed below are staffed in 2026. Photographs match those used on the homepage. Prices are in Australian dollars, inclusive of GST, and are starting rates. Seasonal adjustments, if any, are stated in the written confirmation. Guarantees are the commitments restated when a booking is confirmed. Conditions are the operational limits that apply. Each card links to the single request form on this page. If the requested time cannot be met, an alternative time will be offered. The services are concierge planning, spa, dining, transfers, and private events. Price or condition changes will be updated on this page.

Concierge desk at Nelamir

Concierge planning

From AUD 95

In-house guests receive standard reception assistance at no charge. The paid plan is a half-day of scheduled reservations: restaurants, tickets, walking routes, and a written itinerary issued at reception.

Guarantee. Confirmed bookings are issued in writing. If a reserved venue closes, an alternative of comparable price is arranged before departure.

Conditions. Sold-out events cannot be supplied. Tickets are not purchased from unofficial sources. Forty-eight hours’ notice is required for a paid plan; later requests are treated as standard reception assistance.

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Spa treatment room at Nelamir

Spa and recovery

From AUD 165

A sixty-minute treatment in one of two rooms. The menu comprises recovery massage, facial treatment, and a heat-and-rest session.

Guarantee. The booked hour is held exclusively. If the hotel must reschedule, an alternative hour the same day is offered, or the booking is cancelled without charge.

Conditions. Cancellation requires 24 hours’ notice. Medical conditions must be disclosed at booking. The spa is not a medical clinic. Late arrival reduces treatment time.

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Dining table set at Nelamir

Harbour dining

From AUD 85 / course menu AUD 145

Dinner for in-house guests and a limited number of external covers. The kitchen serves a seasonal menu. Breakfast is included in the room rate. Wine is available by the bottle and by the glass.

Guarantee. Dietary requirements notified 24 hours in advance are recorded for service. Unavailable dishes are advised at seating.

Conditions. Tables are held for 15 minutes. The dining room closes at 21:30 in 2026. Groups of more than eight are booked as a private event in the salon.

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Private transfer car at the hotel entrance

Private transfers

From AUD 85

Airport and city transfers with drivers rostered by name. Collection is at the stated door. Child seats must be requested at booking.

Guarantee. Driver name and contact number are issued the evening before travel. If a flight is delayed, waiting applies within the published window, or the transfer is rebooked the same day without penalty.

Conditions. The standard airport waiting window is 45 minutes after landing. Additional waiting is charged. Unlicensed vehicles are not used. Pets travel only in carriers and only if declared in advance.

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Private salon prepared for an event

Private events

From AUD 2,400

The salon, courtyard, and private dining room are available for family lunches, board dinners, and private functions within the stated capacity. Music ends at the hour required by neighbouring occupancy. Catering is provided by the hotel kitchen for the booked room only.

Guarantee. A written run-sheet is issued seven days in advance. The manager who signs it is on duty on the event date.

Conditions. A minimum spend applies. Wall-marking decorations are not permitted. External caterers are not admitted. Cancellation within 14 days retains the minimum spend.

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Advantages

Reasons to book hotel services

Hotel services are coordinated through a single reception, which allows rooms, tables, transfers, and spa appointments to be adjusted together if a flight is delayed. Confirmations are issued in the name of Nelamir Hospitality Pty Ltd. Kitchen, spa, and drivers share one diary. In-house guests are recorded for overnight staff. Prices include GST and are stated before the form is submitted. Cancellation terms are those printed on the relevant service card. Complaints may be directed to the owner’s office on the same floor as reception at 34 Thomas Street.

  1. Rooms, dining, transfers, and spa appointments are held in one diary, so a delayed flight can be applied across bookings.
  2. Confirmations are issued in the name of a staff member at Nelamir Hospitality Pty Ltd.
  3. Kitchen, spa, and drivers share one schedule, which prevents double-booking of limited resources.
  4. Service notes for in-house guests are handed over to overnight staff in writing.
  5. Prices include GST and are stated before submission of the form. No undisclosed service charge is added at the table.
  6. Cancellation follows the conditions on the booked service card.
  7. Complaints may be referred to Callum Renshaw’s office on the same floor as reception.

Loyalty

Guest Circle programme

Guest Circle is a return-guest programme recorded on the guest file after two paid stays in 2026. It is not a points currency and is not transferable. Members may receive late check-out until 13:00 when the following occupancy permits, a preferred dining table when dinner is booked with the stay, waiver of the paid concierge planning fee on the third stay, and a seasonal rate stated in writing. To request enrolment, use the form on this page and note Guest Circle. Eligibility is confirmed in the reply. The programme may be declined after a no-show charge and may be paused at full occupancy. It applies only to stays at 34 Thomas Street under Nelamir Hospitality Pty Ltd.

Late check-out

Check-out held until 13:00 when the following room is not required that afternoon.

Preferred table

A reserved table in the dining room when dinner is booked with the stay.

Concierge fee waiver

The paid concierge plan is waived for Guest Circle members on the third stay.

Seasonal rate

A 2026 seasonal rate, where applicable, is stated in the written confirmation.

Request Guest Circle with your booking

Reservations

Service request form

Select the service, dates, number of guests, and any operational notes (flight number, allergy, child seat, or event end time). Submit the form once. Reception reviews requests during the next service window and replies from nelamir@hotmail.com or by telephone on +61292318172. A success note indicates the request was accepted by the page. An error note indicates a failed field; nothing is sent. Payment is not taken on this page. Confirmation states the price, cancellation rule, and the name of the staff member holding the booking. If a room is also required, state this in the notes. Guest Circle requests should be included in the same notes. Changes after confirmation must be sent from the same email address.