Nelamir Hospitality Pty Ltd

Privacy Policy

This Privacy Policy sets out how Nelamir Hospitality Pty Ltd collects and holds personal information in connection with the hotel at 34 Thomas Street, Sydney.

This Privacy Policy explains how Nelamir Hospitality Pty Ltd collects and holds personal information at 34 Thomas Street, Sydney.

The company is an Australian proprietary limited company with ACN 629 471 853 and is owned by Callum Renshaw.

This policy applies to the website nelamir.com, to paper forms at reception, and to mail sent to nelamir@hotmail.com.

It also applies to telephone calls received on +61292318172 when those calls create a guest record.

We collect names, email addresses, telephone numbers, stay dates, room preferences, and notes you choose to write in a form.

We collect payment references only when a reservation is confirmed off this website through our ordinary billing process.

We do not take card numbers through the pages of this site.

We collect technical logs such as browser type and pages viewed in order to keep the site working.

We collect cookie data as described in the Cookie Policy published by the same company.

The purpose of collection is to answer a request, complete a stay, provide a booked service, and keep a lawful business record.

A further purpose is to contact you about a booking you have already begun, not to sell lists of strangers.

Guest Circle records are stored on the guest file and are used only to apply the benefits described on the services page.

We do not sell personal information.

We do not trade guest lists with unrelated companies.

Staff who can see a guest file are people employed by Nelamir Hospitality Pty Ltd or contractors bound by written duty.

Night managers, reception, kitchen leads, and the owner may see a file when the stay requires it.

Drivers named for a transfer receive only the pickup time, the passenger name, and a telephone number.

Spa therapists receive only the first name, the hour, and health notes you asked us to pass on.

We store information in Australia on systems the company controls, and on paper in the overnight handover record kept in the building.

Paper notes are locked when the desk is unmanned.

We keep reservation files for seven years where tax and company law require a record.

We keep enquiry messages that did not become a stay for up to two years so that a returning question can be understood.

You may ask what we hold by writing to nelamir@hotmail.com from the address we have on file.

You may ask us to correct a name, a date, or a dietary note, and we will change the file when the request is clear.

You may ask us to delete a marketing note; operational records of a completed stay may still be kept where the law requires.

Access requests are answered by the duty manager or by Callum Renshaw when the file is sensitive.

We will not send a whole file to an unverified email address.

Children’s names are collected only when a guest includes them in a booking for a cot or a family room.

We do not knowingly build profiles of children.

Closed-circuit cameras in public corridors of the hotel are used for safety of people and property.

Camera records are not used as a marketing tool.

If a breach of personal information is likely to cause serious harm, we will notify affected guests and the proper Australian authority as required.

Overseas disclosure is limited to the tools needed to run mail and hosting; we do not send guest books to unrelated foreign desks.

Links in the footer to maps, WhatsApp, and Viber lead to services those companies control, and their rules apply once you leave our pages.

This website carries a noindex instruction so that search engines are asked not to catalogue the pages, which reduces stray collection by crawlers.

Filling a form is voluntary; if you withhold a required field, we may be unable to complete the request.

Complaints about privacy should be sent first to Nelamir Hospitality Pty Ltd at 34 Thomas Street, Sydney, or by mail to nelamir@hotmail.com.

If you are not satisfied with our reply, you may contact the Office of the Australian Information Commissioner.

This policy is written for guests of the hotel. It is not a financial-services disclosure.

We will change this policy when our practice changes, and the heading of the page will show the year 2026 while that year remains current.

The governing law of this policy is the law of New South Wales, Australia.

Nothing in this policy limits a right you already have under the Privacy Act that cannot be waived.

If a sentence here conflicts with a written confirmation of your stay, the confirmation governs that stay and this policy continues to govern information handling.

By sending a form or staying at the hotel, you acknowledge that Nelamir Hospitality Pty Ltd will handle information as set out above.